Terms & Conditions
(download for print .pdf)
Below sets out the terms and conditions between you, the student, and East London School of English.
Minimum age for students is 16 years old
Payment must be received in full 14 days before the first day of your English classes in London. If your course starts in less than 14 days payment must be received in full at the time of booking. East London School of English is not responsible for any bank charges incurred by international bank transfer. Please remember to quote your student number when making your payment. No part of your booking is confirmed until payment is received in full. You may pay by: Bank Transfer in £ sterling; Credit and Debit Cards; Cash in £ sterling or UK Bank Deposit in £ Sterling. Your total fees are made up of the following: Course registration fee; Course fee; Accommodation fee (if applicable); Accommodation booking fee (if applicable); Bank transfer fee (if applicable); Airport transfer fee (if applicable); Insurance (if applicable)
Medical, Travel and Course Insurance
Comprehensive travel, repatriation, medical and course insurance are an essential part of international study. SCHOOL FEES ARE NOT REFUNDABLE OR TRANSFERABLE, except in cases detailed below. We therefore strongly recommend that you take out comprehensive insurance which covers reimbursement of fees. If you wish to organise medical, travel and course insurance, East London School of English has negotiated favourable premiums for its students with the insurance company Guard.me, the details of which can be found on the East London School of English website. They offer insurance cover tailor-made to the needs and requirements of language students and teacher trainees.
The registration fee is non-refundable. The insurance premium is non-refundable. All fees are payable in advance. If you wish to cancel, change or postpone your booking, we require one week's notice in writing. Where less than one week's notice is given, full fees are due and no refund is available (with the exception of accommodation fees). In the case of non-EU students applying for Student Visitor Visa SVV or Extended Student Visitor Visa ESVV a refund will be considered if the visa application is refused on grounds beyond the applicant’s control.
British Immigration Regulations for non-EU students
East London School of English will provide the documentation required to support students’ applications for SVV and ESSV where applicable. Documentation in support of such visa applications will only be provided upon receipt of full fees. The School has a legal obligation to collate and maintain application information, as well as passport and visa data, and inform the Immigration Authorities of any student whose conduct falls outside conditions required by their visa. If a visa application is unsuccessful, the school needs to be informed and a copy of the visa refusal letter should be sent to the admissions team. Any refund will be issued when the school receives this document and is satisfied the application was bone fide. Please note that a non-refundable administration fee of at least £150 will be applicable.
Cancellations and refunds once you have started your English classes in London
No refund is available after the start of the course (with the exception of accommodation where one week's notice is required with the remainder refundable - exceptions apply). Please note that where there is a change of course registration details or extension of accommodation an administrative charge of £50 will be applicable but discretionary dependent on each case.
Cancellations and refunds where the School terminates the contract
The School reserves the right to terminate the booking without refund, where the students' acts or omissions are such that it would be unreasonable for them to continue their studies in the School. Please note that a course may be terminated at any point during its duration if a student is found not to have leave to remain in the UK or breeches the conditions of his/her leave.
Attendance and students’ holidays
Students are expected to attend lessons regularly and on time in compliance with UK law. Students lose tuition if they are late, absent, or leave before the course ends. Students can book holidays from courses which are compliant with individual’s visa restrictions.
Course Availability and Cancellation
Every attempt will be made to place you on the course of your choice. However, East London School of English cannot guarantee a particular course and timetable until you have taken an entry test and had an interview. In the event of insufficient applications for a course, the school reserves the right to offer an alternative course of equal value.
One week notice is required in order to cancel accommodation. Where less than one week notice is given there will be a charge equivalent to one week of the accommodation. The remainder will be refunded.
The cancellation policy for this type of accommodation differs depending on the residence selected. You will be informed of the applicable cancellation policy when your residential option is confirmed.
Accommodation is booked and charged for from Sunday to Sunday for the duration of your course.
If you wish to extend your accommodation after arrival please contact the Accommodation Office
If two students come together a shared room can be booked, otherwise shared room accommodation will be booked in the shared room option. Smoking in Homestays: Many British hosts object to smoking in their house particularly if they have children. It is therefore becoming increasingly difficult to place students who smoke in Homestays. If you are happy to smoke outside your host’s home please indicate this on your Enrolment Form. Pets in Homestays: Many British Homestays have pets such as a cat or a dog. lt may be difficult for our Accommodation Officers to find a Homestay without pets so please complete this section of the Enrolment Form ONLY if you have a strong dislike or allergy to animals (either cats or dogs). Special requirements: We will do our very best to deal with your special requests but are not able to guarantee this. It takes more time to deal with special requests so please send your booking as early as possible to avoid disappointment. Arriving at your Homestay: You must telephone, fax or write to your host with your arrival time. If you do not do this then your Host may not be at home to welcome you. East London School of English is only able to arrange accommodation for students studying at our school.
Definition of one lesson
Each lesson consists of 45 minutes of study time (e.g. Standard Course of 15 hours = 20 lessons).
During UK Public and school holidays the school will be closed. No refund or discounts will be offered. The school will make every effort to compensate lessons missed at the school’s operational convenience. There will be no lessons during the end of year break (typically two weeks) but no fees are charged for this period.
Course discounts are valid from the date of advertisement. Discounts cannot be applied retrospectively to existing bookings.
East London is not liable in the event where it is unable to fulfil any service to which it is contractually bound because of fire, natural disaster, acts of government, failure of suppliers or subcontractors, labour disputes or other reasons which are outside its control.
Students and their parents or guardians, where applicable agree that the student’s photo, quotes and details of achievements may be used for promotional purposes without written consent or notification. Any information provided to East London School of English may be held and is subject to UK Data Protection legislation.
The school and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law. The school will not be liable in the event that any service contracted to be supplied by the school becomes impossible to supply for any reason or any cause outside the control of the school.
Any disputes will be covered by UK Law.